Terms of Service
Last Updated: 19/10/2025
Welcome to Elite Motorworks Ltd. These Terms of Service (“Agreement”) govern the use of our mobile mechanic services in Cheltenham, Gloucestershire, and surrounding areas. By booking or using our services, you agree to the terms outlined below. Please read them carefully.
1. Introduction
Elite Motorworks Ltd (“we,” “us,” or “our”) provides mobile vehicle diagnostics, repairs, servicing, and restoration for all makes and models, including high-performance and classic vehicles. This Agreement is legally binding and governed by the laws of England and Wales.
2. Scope of Services
2.1 Services Provided
We offer mobile and workshop services, including diagnostics, repairs, maintenance, pre-purchase inspections, restoration, and parts sourcing. Availability may vary based on location, vehicle type, and feasibility.
2.2 Booking Appointments
All services must be pre-scheduled and confirmed electronically or in writing. We reserve the right to decline service requests for safety, regulatory, or logistical reasons.
2.3 Estimates
Estimates are based on your description of the issue and may be revised after diagnostics or if unforeseen issues arise.
3. Client Responsibilities
3.1 Accurate Information
Clients must provide accurate vehicle details, disclose known issues, and approve cost estimates prior to work commencing.
3.2 Safe and Accessible Work Location
The service location must be safe, accessible, and compliant with local regulations.
3.3 Payment Obligations
Full payment is due upon completion unless agreed otherwise. Accepted methods: bank transfer, credit/debit card, or cash.
4. Cancellation and Rescheduling
4.1 Client-Initiated Changes
Cancellations or reschedules must be made 24 hours in advance. Late cancellations may incur up to 50% of the estimated cost.
4.2 Company-Initiated Changes
We may reschedule due to weather, safety, or parts unavailability and will inform you promptly to rebook at a mutually convenient time.
5. Warranty and Liability
5.1 Warranty
We provide a 12-month or 12,000-mile warranty on parts and labour supplied directly by Elite Motorworks Ltd. Claims may require vehicle inspection.
5.2 Exclusions
Warranty does not cover wear and tear, misuse, third-party parts, or client modifications.
5.3 Client-Supplied Parts
No warranty applies to client-supplied parts.
5.4 Liability Limitation
Our liability is limited to the service cost. We are not responsible for indirect or consequential damages.
6. Additional Costs
6.1 Travel Costs
Services beyond 20 miles from GL51 0PT incur £2 per mile.
6.2 Collection and Delivery
Vehicle collection/delivery is from £2.25 per mile. Clients must ensure adequate insurance during transport.
7. Service Guarantees
We commit to completing all work to the highest standard. Any issues will be corrected at no extra charge or partially refunded, as agreed.
8. Payment Terms
8.1 Prepayments
Services or parts exceeding £500 may require prepayment.
8.2 Progress Payments
Long-term repairs or restoration projects may require monthly progress payments.
8.3 Late Payments
Balances unpaid after 30 days incur 8% interest + Bank of England base rate, calculated daily, plus an £85 administration fee.
9. Payment Plans
9.1 Interest-Free Instalments
We offer 0% interest finance through Payment Assist, allowing you to spread the cost of repairs over 3, 4, or 6 months. There are no hidden fees or interest charges.
9.2 Eligibility Criteria
To qualify, you must:
Be 18 years or older
Be a UK resident
Have a valid UK-based debit card
9.3 How It Works
The total balance is divided into equal monthly payments, which are automatically collected from your debit card.
For more information or to apply, please visit Payment Assist's website.
10. Data Privacy
10.1 Data Collection
We collect personal data (name, contact info, vehicle details) solely for service provision.
10.2 Data Security
We comply with GDPR and will not share information without consent unless required by law.
11. Marketing and Media
11.1 Photos and Videos
We may use images/videos of serviced vehicles for marketing unless you request otherwise in writing.
11.2 Logo Usage
With approval, your logo or brand name may be used in promotional materials.
12. Dispute Resolution
12.1 Complaints
Contact us within 7 days of service for concerns. We aim to resolve disputes amicably.
12.2 Governing Law
This Agreement is governed by the laws of England and Wales. Disputes will be handled in UK courts.
13. Termination
Either party may terminate the Agreement with written notice if obligations are not met.
14. Contact Information
Elite Motorworks Ltd
26 Whitemarsh Close, Cheltenham, Gloucestershire, GL51 0PT
Email: support@elitemotorworks.co.uk
Phone: 01242 350661
By booking or using our services, you confirm that you have read, understood, and agree to these Terms of Service. Thank you for choosing Elite Motorworks Ltd.