Your Questions, Answered

1. What services do you offer?
We provide a full range of mobile vehicle repair and maintenance services, including diagnostics, servicing, brakes, suspension, batteries, exhausts, and more. For larger or more complicated repairs, our workshop in Ledbury is available. We also arrange MOTs with collection and delivery to local test stations.

2. Do you service all makes and models?
Yes, we can work on all car makes and models, petrol, diesel. and hybrid vehicles are welcome, though some specialised repairs may require our workshop facilities.

3. Can you carry out repairs at my home, workplace, or on-site?
Absolutely! We are predominantly mobile and can come to you within our service area. For more complex work, your vehicle may need to be brought to our Ledbury workshop.

4. Do you provide emergency or roadside repairs?
Yes, we can attend emergency breakdowns whenever possible. however do to additional insurance requirements we do not offer road side repair or recovery.

5. What areas do you cover?
We cover the whole of Gloucestershire. Travel outside the county is also possible, with travel time billed at our standard hourly rate.

6. Are you licensed, insured, and certified?
Yes, our team is fully qualified, insured, and certified, giving you peace of mind with every repair.

7. What kind of training and experience do your mechanics have?
All our mechanics are experienced, fully trained, and updated on the latest vehicle technology to ensure high-quality work.

8. Are your parts new, OEM, or aftermarket?
We use only high-quality, approved new parts for all repairs to maintain warranty and reliability.

9. Can I supply my own parts?
No, for warranty purposes, we provide all parts ourselves.

10. Which services are included in a standard visit?
Hour standard call out includes up to 1 hours labour weather its carrying out repairs or investigating faults.

11. How much will the repair cost?
Our labour rate is £85 + VAT per hour, with a minimum one-hour call-out charge. Parts are estimated per job. A full estimate is provided before we begin any work.

12. Do you provide a written estimate before work begins?
Yes, we always provide a clear estimate outlining labour, parts, and any additional costs before starting.

13. Will the estimate include parts, labour, and other fees?
Yes, the estimate includes labour, parts, VAT, and any applicable fees.

14. Are there hidden charges or shop fees I should know about?
No – we pride ourselves on transparency. All charges will be discussed upfront.

15. If the repair is more complex than expected, how is that handled?
We contact you immediately to discuss the additional work and provide an updated estimate for approval.

16. What payment methods do you accept?
We accept card, cash, bank transfer, and also offer payment plans via Payment Assist.

17. Do you offer any warranty on labour and parts?
Yes, we provide a 12-month or 12,000-mile warranty on all labour and parts.

18. Will using your service affect my vehicle warranty?
No, all our work is fully compliant with manufacturer guidelines and will not void your warranty.

19. How long will the repair or service take?
Time varies depending on the job. We provide an estimate during booking. Mobile visits have a minimum one-hour call-out.

20. What happens after I schedule an appointment?
We confirm your booking via phone or email and provide an expected arrival time.

21. What if parts need to be ordered or delayed?
We inform you immediately and arrange the earliest convenient date for your repair.

22. Do I need to leave my vehicle somewhere, or can I remain mobile?
Most repairs can be done on-site while you continue your day. For complex repairs, your vehicle may need to be transported to our Ledbury workshop.

23. Do you need special conditions on-site?
A safe and level space is ideal. We bring all essential tools and lighting.

24. Can you work after hours or at weekends?
Yes, we operate 7 days a week from 8:00 to 20:00.

25. How do I know what the problem is with my vehicle?
Our experienced mechanics use diagnostics tools and inspection to accurately identify faults before any work is done.

26. Why is a diagnostic fee charged?
Our labour rate applies for diagnostics to cover time spent accurately identifying the issue.

27. What does the “check engine” or other warning lights mean?
Warning lights can indicate a variety of issues. We’ll perform diagnostics and explain the cause and recommended action.

28. What happens if I ignore a warning light?
Ignoring warnings can lead to more costly repairs or safety issues. We advise contacting us as soon as a light appears.

29. Can you give me a full breakdown of parts being replaced and why?
Yes, we provide full transparency on all repairs, including parts and labour.

30. Are all repairs necessary immediately, or can some wait?
We prioritise safety-critical repairs first and advise on any that can safely wait.

31. How often should I have routine services?
Every 6–12 months or according to your manufacturer’s schedule.

32. What should I look for to call you?
Strange noises, smells, warning lights, performance drops, or fluid leaks are all signs to call us.

33. What can I do between services to maintain my vehicle?
Regular checks of tyre pressure, oil, brakes, and lights help prevent issues.

34. Can you inspect wear and tear components?
Yes, we inspect brakes, suspension, tyres, and more during service visits.

35. What happens if a wear part fails before expected?
Our warranty and maintenance checks cover early failures – we’ll repair or replace as needed.

36. How can I trust the quality of your work?
All work is carried out by qualified mechanics, with full warranty on labour and parts.

37. Will I receive documentation?
Yes, all jobs come with a detailed invoice and service record.

38. What warranty do you offer?
12 months / 12,000 miles on both labour and parts.

39. Do you use OEM parts?
We use high-quality approved parts to ensure reliability and warranty compliance.

40. What happens if the repair doesn’t solve the issue?
We revisit and resolve any issue covered by our warranty at no extra labour cost.

41. Do you provide replacement cars or pick-up service?
Yes, for MOT collection/delivery and larger repairs we can arrange vehicle pick-up and return.

42. How do I prepare my car for a mobile visit?
Clear a safe area, ideally level, and ensure we have access to the vehicle.

43. Do you need power, water, or equipment on-site?
We bring all necessary tools and lighting; you just need a safe parking space.

44. What if my car cannot be fixed on-site?
We can transport it to our Ledbury workshop for more extensive repairs.

45. How do I cancel or reschedule an appointment?
Cancellations within 24 hours are subject to a 1-hour call-out fee plus the loss of any deposit paid towards special order parts, the parts will be stored with us until collected alternatively you can have to parts delivered to you at additional cost.

46. What do I do if I notice a problem after the repair?
Contact us immediately – your warranty covers labour and parts for 12 months / 12,000 miles.

47. How long should I wait before returning for the next service?
Follow your vehicle manufacturer’s schedule or our recommended service interval.

48. Do you keep old parts for inspection?
Yes, upon request, we can retain replaced parts for review.

49. What records will I receive?
Full invoices, service logs, and warranty documentation.

50. How do I provide feedback or raise concerns?
We welcome feedback via phone, email, or our website contact form.

51. Can I supply my own parts?
No, to maintain warranty and quality standards, all parts are supplied by us.

52. Do you offer fleet or commercial services?
Yes, we provide services for fleet and business vehicles across Gloucestershire.

53. Are there seasonal checks or special services?
Yes, we offer winter checks, MOT prep, and vehicle inspections tailored to seasonal needs.

54. Do you perform or recommend MOT repairs?
We can arrange MOTs via local garages and provide any necessary repairs with collection and delivery.

55. Are there additional costs for electric/hybrid vehicles?
Costs may vary depending on the job, but labour and parts are charged at our standard rate.

56. What if the fault is intermittent?
We’ll carry out thorough diagnostics and testing to accurately identify the problem.